Your visit: Buying Tickets

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Please note Hafren Box Office is currently closed due to Covid restrictions. Tickets can be purchased online. We will update the website when we are able to reopen. If you would like to speak to a member of staff regarding our forthcoming shows, community workshops or conference centre please email

Seating Plan
Disabled Access
Terms & Conditions

Box Office Opening Hours

Please note Hafren Box Office is currently closed due to Covid restrictions. We will update the website when we are able to reopen. If you would like to speak to a member of staff regarding our forthcoming shows, community workshops or conference centre please email


Booking Fees

Ticket Price Fee
0 - £5.00 No Booking Fee
£5.01 - £9.99 50p per ticket
£10.00 - £19.99 £1 per ticket
£20.00 - £39.99 £2 per ticket
£40.00 + £3 per ticket
   

* All ticket prices stated throughout our website, online advertisements and within our printed literature include booking fees.


By Phone

Call the Box Office on 01686 614555.
You can pay by credit or debit card. Reservations can also be made which will be kept for five working days. Hafren regrets that reservations not paid for within this time will be cancelled. Telephone bookings will be diverted to an answerphone for the 30 minutes prior to a performance to allow Box Office staff to serve personal callers.


Online Sales

Tickets for all shows are available to purchase online at www.thehafren.co.uk/whatson.php. Customers can either print off a receipt or request that their tickets be despatched in the post for a fee of £1. Please bring your receipt when collecting your tickets.


Print At Home Tickets

We now offer the option for online bookers to print their own tickets at home. You would just need to select 'Print At Home' when you checkout and you will then receive an email with a pdf link to your tickets. If you click that link you will then be able to view them and then print them. Just bring them with you and walk straight to the auditorium.


By Post

Box Office, The Hafren, Llanidloes Road, Newtown, Powys SY16 4HU.
Give the name of the performance, the number of tickets (including any concessions), your name, address and daytime telephone number. Enclose a cheque for the total amount made out to 'Hafren-NPTC Group' with the cheque card number on the reverse side. Add £1 to the total if you wish the tickets to be posted to you.


In Person

Call in to the Box Office during opening hours. The Hafren Box Office is open for personal callers Tuesday to Friday from 9.30am to 5.30pm, also Saturday two hours before a performance on performance days only. There is plenty of free parking outside.


By Email

When emailing Hafren Box Office regarding your booking, please do not include any personal bank details. We will only ever ask you to input these details when purchasing tickets online or when you contact us over the telephone to order your tickets.


Refunds & Exchanges

Hafren appreciates customers' commitment to the theatre in booking early for events and recognises that changes of plan can occur. On these occasions, if the tickets are returned to the Box Office we will attempt to re-sell them to another customer. This cannot be guaranteed as all of the theatre's unsold tickets will be sold first. If successful in re-selling the tickets, the Box Office will issue a voucher to you for use against any future booking. Credit vouchers can only be issued to the original purchaser of the ticket. It is regretted that, in line with most other professional theatres, cash refunds cannot be made on tickets already purchased.


Party Booking Rates

These are available for most performances to groups of 10 and over. One free ticket is available for every 10 tickets booked. Please confirm with the box office that the party rate applies to the performance you wish to book. For groups over 25, call Del Thomas, Marketing Manager, on 01686 614556 or email to discuss larger discounts.