Hafren Box Office 01686 948100

Your visit: Disabled Access

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Disabled Access
Terms & Conditions

Hafren Disabled Access Statement

Everyone is welcome at Hafren and we will do whatever we can to ensure you have a comfortable and enjoyable visit. Staff are available to help both before and during your visit, so please ask us if you need any assistance.

Access Information

The Hafren is a fully accessible venue and we offer a range of facilities to meet visitors' requirements. Our seven disabled parking bays are immediately adjacent to the building, with the accessible toilet and lift on the right as you enter the foyer. If you prefer to access your seat during a quieter moment before the show start, avoiding the rush, please speak to staff on arrival and we can accommodate that.


Hynt is a free, independent scheme for people who require additional support to attend the theatre, with every theatre in Wales recognising the scheme. It is a Wales only scheme at this time. Acceptance or otherwise to the scheme is not under the control of Hafren. If you need support or assistance to attend a performance at the theatre then you may be eligible to join Hynt. To become a Hynt member and receive your Hynt Card you will need to apply through the scheme's application process.

You can apply online or you can collect forms from our box office team. Our team at the venue can assist with the forms but we ask that you arrange a time to come in so that we can ensure a staff member is available. You can do this by calling 01686 948100 or emailing

Our building and facilities are accessible for everyone. Services we provide include:

Accessible Facilities

Accessible toilets are available on the ground floor only in our theatre.

Accessible Parking

Car parking is free to everyone including the designated disability spaces. There are seven disability spaces available on a first come first serve basis.

Wheelchair Users

We have limited wheelchair spaces at stalls level in all of our performance areas. All public areas are fully accessible for wheelchair users.

Guide Dogs UK and Assistance Dogs UK

Guide and Assistance Dogs

All guide and assistance dogs are welcome at Hafren theatre, including within the auditorium during a performance. Please contact Hafren Box Office on 01686 948100 to speak to a member of staff about your requirements. Our Box Office team will be able to offer the most appropriate and spacious seat for you both and will notify you of any special effects / loud noises included in the show that may be unsuitable for your dog.

Sennheiser Mobileconnect

Hearing Sound System

Patrons who are deaf or who have hearing loss
We have installed a brand new sound system to aid those with a hearing impairment. To access this please download the App called 'Sennheiser Mobileconnect' from your App or Google store and then when in our Auditorium, you need to connect your device to the 'Mobile Connect' WiFi network. Open the App and select 'Hearing support' and connect your headset to receive additional enhanced audio. For a fee of £1 we can supply you with headphones which you can use and take away with you.

Patrons who are blind or visually impaired
If you have an assistance dog, please advise Box Office at the time of booking and they can then allocate the most appropriate seating for you or make adequate provision to care for your dog during the performance.

Accessible Performances

Audio Described Performances: Audio-description in theatre is a live verbal commentary delivered between the dialogues on the visual elements of a production as it unfolds. The description gives only the essential information that a visually impaired patron might miss.

BSL Interpreted Performances: A number of performances and events are British Sign Language interpreted. Our Box Office team can advise the best seating to take advantage of this offering.

Captioned Performances: Captioning is similar to television subtitling and gives deaf, deafened and hard of hearing people access to live performances. The actors’ words appear on a display unit at the same time as they are spoken or sung. Speaker names, sound effects and off stage noises are also shown.

Please note that NOT ALL performances offer these services. All BSL and Captioned Performances will be stated in our literature.

Relaxed Performances: are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autistic Spectrum Condition, sensory and communication disorders, or a learning disability. We aim to make the events as inclusive as possible for families so they are open to all, even if you don't need the adjustments we make for relaxed screenings. There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects, we'll keep the lights on low and turn the volume down slightly.

Dementia Friendly Screenings: For people with dementia, memory loss and their family, friends and carers but is open to the general public. The screenings have a relaxed atmosphere so that people are welcome to move around and come and go as they please. Refreshments are available during the interval, which are included in the ticket price. Performances are set up as cabaret style with limited theatre style seating at the back. *Please note that pastoral care is not provided at these events. A friend, family member or carer must also attend.

Early Access / Entry

Doors to our performance spaces open approximately 30 minutes prior to the start of a performance. If you find accessing the performance spaces difficult, require extra time to get to your seats or find the queues overwhelming we can arrange early entry. You can request this when purchasing your tickets or alternatively you can contact

Diversity Statement

Hafren welcomes diversity and is striving to promote equal opportunities for all staff, visitors and members of the wider community. Discriminatory or offensive comments and behaviour on the grounds of religion or belief, gender re-assignment, age, marital or partnership status, disability, pregnancy, sex, race or sexual orientation will not be tolerated. Any person who fails to comply with this statement will be held accountable and appropriate action will be taken.