Your visit: Buying Tickets

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Seating Plan
Disabled Access
Terms & Conditions

Box Office Opening Hours

Our Box Office is now open. The new public opening times are as follows:

Day Opening Times
Monday 09:30 - 14:30
Tuesday CLOSED
Wednesday 09:30 - 14:30
Thursday 09:30 - 14:30
Friday 09:30 - 14:30
Saturday CLOSED
Sunday CLOSED

* If travelling in specifically to visit the Box Office, please double check that it is open. We hope that we won't see disruption, but Hafren staff are subject to Covid restrictions and should anyone have been identified as a direct Covid Contact and / or test positive, they will not be attending work. This may mean that we will be required to close at short notice. Please contact us on 01686 614555.

A new telephone system is due to be installed by the end of October. Our current system is unable to take messages at the moment so please contact us during our opening hours with your enquiries.

This schedule of opening is in place until Friday 17th December 2021. A revised schedule will be made public after this advising about opening times in 2022. Customers can secure tickets through the website, here, in addition to calling into the Box Office. When visiting the Box Office, we ask that all visitors wear a mask, use the hand sanitiser provided and respect a social distance between each other. As the Box Office is located by the main doors, this remains the easy point of Entry and Exit. Please be advised that College students have returned to site, and if you wish to use the toilets there is a possibility of having to queue. If you would like to speak to a member of staff regarding our forthcoming shows, community workshops or conference centre please email


Booking Fees

Ticket Price Fee
0 - £5.00 No Booking Fee
£5.01 - £9.99 50p per ticket
£10.00 - £19.99 £1 per ticket
£20.00 - £39.99 £2 per ticket
£40.00 + £3 per ticket
   

* All ticket prices stated throughout our website, online advertisements and within our printed literature include booking fees.


By Phone

Call the Box Office on 01686 614555.
You can pay by credit or debit card. Reservations can also be made which will be kept for five working days. Hafren regrets that reservations not paid for within this time will be cancelled. Telephone bookings will be diverted to an answerphone for the 30 minutes prior to a performance to allow Box Office staff to serve personal callers.


Online Sales

Tickets for all shows are available to purchase online at www.thehafren.co.uk/whatson.php. Customers can either print off a receipt or request that their tickets be despatched in the post for a fee of £1. Please bring your receipt when collecting your tickets.


Print At Home Tickets

We now offer the option for online bookers to print their own tickets at home. You would just need to select 'Print At Home' when you checkout and you will then receive an email with a pdf link to your tickets. If you click that link you will then be able to view them and then print them. Just bring them with you and walk straight to the auditorium.


By Post

Box Office, The Hafren, Llanidloes Road, Newtown, Powys SY16 4HU.
Give the name of the performance, the number of tickets (including any concessions), your name, address and daytime telephone number. Enclose a cheque for the total amount made out to 'Hafren-NPTC Group' with the cheque card number on the reverse side. Add £1 to the total if you wish the tickets to be posted to you.


In Person

Call in to the Box Office during opening hours. There is plenty of free parking outside.


By Email

When emailing Hafren Box Office regarding your booking, please do not include any personal bank details. We will only ever ask you to input these details when purchasing tickets online or when you contact us over the telephone to order your tickets.


Refunds & Exchanges

Hafren appreciates customers' commitment to the theatre in booking early for events and recognises that changes of plan can occur. On these occasions, if the tickets are returned to the Box Office we will attempt to re-sell them to another customer. This cannot be guaranteed as all of the theatre's unsold tickets will be sold first. If successful in re-selling the tickets, the Box Office will issue a voucher to you for use against any future booking. Credit vouchers can only be issued to the original purchaser of the ticket. It is regretted that, in line with most other professional theatres, cash refunds cannot be made on tickets already purchased.


Party Booking Rates

These are available for most performances to groups of 10 and over. One free ticket is available for every 10 tickets booked. Please confirm with the box office that the party rate applies to the performance you wish to book. For groups over 25, call Del Thomas, Marketing Manager, on 01686 614556 or email to discuss larger discounts.